Student Administrator (coach)

We are looking for a highly efficient student administrator that works accurately and adheres to all specified processes, procedures and standards.
Responsibilities.
• Processing prospective student applications and communicate decisions
• Enrolling students on the learner management system.
• Assigning students to their relevant courses
• Maintaining and keeping student records
• Assisting students to resolve all non-academic queries.
• Offering technical support to students
• Escalating all technical issues to IT department and providing feedback to students.
• Updating all payment schedules
• Entering data into data management system and audit for accuracy, completeness, and conformity to established procedures
• Performing other responsibilities and duties as needed.
• Resolve student administrative queries
• Call allocated students for outstanding fees collection.
• Follow up on students during their learning journey to monitor progress
Skills
• Ability to work under pressure
• Solid data entry skills with an ability to identify numerical errors.
• High level computer proficiency (especially Excel)
• Attention to detail
• Written and verbal communication
• Proficiency in English.
Background
• Relevant Diploma or Bachelors degree
• Previous experience in a student administrative/support role and/or offering technical support advantageous.
• Minimum of 2 years administration experience. jobs@thestudenthub.co.za
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