Operations Manager

Our client based in Goma- Democratic Republic of the Congo is looking for someone to provide overall supervision of the Managing Director, incumbent will manage effective supply of food rations and other food related services to the UN Mission(s) under the supply contract Education and Minimum Requirements

Advanced University degree (Master's degree or equivalent) preferably in business administration, food science or management, contract law
Experience in Warehouse and Rations Management
Working Knowledge of Food rations Inventory systems
5 Years in a supervisory position
Good commercial and business understanding
Proficient in computing – Microsoft Office programme (Word, Excel, Project Scheduler, PowerPoint) internet, email


Experienced in working in a multicultural environment
Ability to foster team oriented goals
Working in remote and arduous locations
  Medium to High Security Threat
Health and Safety accountability statements
 Candidates must be physically able to work in a remote location when required

Strategic Support

Executive and Focal Point for the UN Mission for any subject related to supply of rations and services
Attend monthly/periodical/special meetings called by the UN Mission Designated Official or his/her representative
Professionalism - Demonstrate effectiveness in the field of food supply chain and distribution services, quality assurance, plans, policies, procedures and programs
Ability to provide technical and procedural advice on a broad range of logistics-related issues; demonstrate fiscal awareness and responsibility and very good knowledge of UN financial rules;
Ability to develop, maintain and supervise management control systems for materials, services and claims
Analyze the forecast stability, act as point of contact for selected markets on improvement ideas, and ensure that the replenishment plans are correct
Supplier relationship: Act as Supplier Relationship Owner for the assigned third parties
Customer service: Act as Customers Relationship Owner for the assigned job


Manage the implementation and updating of Standard Operating Procedures (SOPs) relating to Receiving and Inspection, QA, ordering and invoice processing and other aspects of rations supply canned, dry, fresh and frozen rations, bottled water, combat ration packs (CRP) and warehousing services; Implement the internal accounting and administrative controls and contingent rations management systems
Engage in effective record keeping reporting and audit response
Arrange submission of invoices to the UN Mission for getting payment on time
Ensure that the mission meets Contingent Owned Equipment (COE) and emergency stock requirements; Provide rations unit input to procurement process
Budget preparation and acquisition planning; Implement rations training programs
Liaise with the Contract Management Section/Unit in the resolution within the terms and conditions of the contract of conflicts/problems in the course of contract implementation; Implement the Rations Unit's work program
Supervise personnel within the RBU; Monitor performance indicators for rations supply; perform other tasks as required.
Maintain an updated price list with suppliers and ensure its full alignment with Business Planning Analysis
Supply planning: proactive supplier capacity management and adequate interaction with suppliers to strengthen their ability to deliver against NCU service requirements. When supply issues occur lead action plans to minimize impact on business
Manage back office operations (purchase orders, customer orders and delivery creation)
Follow up delivery delays by exception with logistics
Monitor the teams KPls, produce the monthly supplier balance scorecards and ensure appropriate follow-up. Lead corrective action plans when required
Execute financial controls (inventory reconciliation provisions and write off control)
Process improvement: Implement/Maintain process documentation and maintain a deviation report book, focusing on corrective actions/preventive actions. Maximize IT utilization

People Development

Lead, develop and coach team members to enable them to fully contribute and to reach their full potential.
Contribute to building the talent pipeline by short term and long term development planning which will keep team members engaged and motivated and retained within the business
Please visit our website at  www.boardroom.co.za for more details and to register your C.V.


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